Cancellation and No-Show Policy
Vida-Flo appointments are held with a card. This page sets out exactly when a cancellation or no-show fee applies, and when it does not.
Clinic appointments
- Cancel or reschedule free of charge any time up to 2 hours before your appointment. Use the link in your confirmation or reminder message, or call the clinic.
- Cancel within 2 hours of your appointment time, or not arrive at all, and the card you gave at booking is charged a $79 no-show fee.
- Arrive more than 15 minutes late and we will treat you if a chair is open. If there is not, we reschedule you at no charge.
- A no-show fee does not consume a membership treatment or a package visit.
On-The-Go visits
- Cancel or reschedule free of charge up to 2 hours before the start of your arrival window.
- Cancel inside 2 hours, or nobody is at the address when the nurse arrives, and the card is charged $79.
- Parties of six or more are staffed in advance and require 24 hours notice to cancel without a fee.
- If the nurse arrives and treatment is not appropriate that day, the treatment is not charged.
- If we cannot assign a nurse, nothing is charged, and we tell you before your window begins.
When you are never charged
- When Vida-Flo cancels.
- Severe weather, or an unsafe condition at the address.
- When treatment is not medically appropriate for you that day.
Membership cancellation
Cancelling a membership is separate from cancelling a single appointment. Memberships require 30 days written notice and are handled on the membership cancellation page.
Walk-ins
An appointment means a shorter wait, but walk-ins are welcome at every Vida-Flo clinic.
