Cancellation and No-Show Policy
Vida-Flo appointments are held with a card. This page sets out exactly when a cancellation or no-show fee applies, and when it does not.
Clinic appointments
- Cancel or reschedule free of charge any time up to 2 hours before your appointment. Use the link in your confirmation or reminder message, or call the clinic.
- Cancel within 2 hours of your appointment time, or not arrive at all, and the card you gave at booking is charged a $79 no-show fee.
- Arrive more than 15 minutes late and we will treat you if a chair is open. If there is not, we reschedule you at no charge.
- A no-show fee does not consume a membership treatment or a package visit.
On-The-Go visits
- The full $249 per person is charged when you book.
- Cancel 24 hours or more before your visit for a full refund.
- Cancel between 2 and 24 hours before your visit and we refund all but $100 per person.
- Cancel inside 2 hours, once the nurse has been dispatched, or if nobody is at the address when the nurse arrives, and the visit is not refundable.
- If the nurse arrives and treatment is not appropriate that day, the treatment is refunded in full.
- If we cannot assign a nurse, your payment is refunded in full, and we tell you before your window begins.
When you are never charged
- When Vida-Flo cancels.
- Severe weather, or an unsafe condition at the address.
- When treatment is not medically appropriate for you that day.
Membership cancellation
Cancelling a membership is separate from cancelling a single appointment. You can cancel a membership at any time. Cancellation takes 30 days written notice and is effective 30 days after we receive it, and it is submitted on the membership cancellation page. Payments due before the effective date are charged as scheduled.
Walk-ins
An appointment means a shorter wait, but walk-ins are welcome at every Vida-Flo clinic.
